Allstate
Collision Repair Shop (GHRN) - Quality Evaluator (PA Remote)
Posted on Nov 10 Pennsylvania, PA 10 views
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Ěý
Job Description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for ensuring consistency of estimating practices for , the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual re-inspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater you’ll enjoy a Total Rewards package that includes:Ěý
Ěý
Company Car:ĚýYou may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
A day in the life of a GHRN Quality Evaluator, and what it takes to do the job:
As a GHRN Quality Evaluator, your primary responsibility is to ensure consistency in estimating practices across GHRN and Total Loss. You'll conduct physical and/or virtual reinspection’s and analyze complex estimates prepared for Allstate. With the physical reinspection's, there may be a requirement of up to 20% travel.
Ěý
In addition to assessing coverage, liability, and damages, you will provide exceptional customer service throughout the day. Customer and shop communication will take place through different channels, including voice calls, email, text messages and/or in person at shops. Using innovative platforms and tools, you will engage in negotiation processes to ensure quality estimating and file handling. Recommends repairs and estimate/methodology corrections. Reports on reinspection results to ensure vendors and technicians are following Allstate guidelines, procedures process compliance. Consults with leadership regarding inspection or file review results. Assists the Claims organization with calibration activities.
Job Summary:
This position will require up to 20% travel when physical re-inspections are required.
When you work from home, you’ll need:
Ěý
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
Notice of Licensing Requirement:
Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Ěý
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.ĚýPlease note, you may be required to attend 1-week of training that will take place in Wheeling, IL.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
#LI-BH3
Skills
Analytical Decision Making, Analytical Decision Making, Analytical Review, Analytical Thinking, Analytics Insights, Audit Management, Audit Management Systems, Auto Collision Repair, Auto Insurance, Automobile Accidents, CCC ONE, Claims Administration, Claims Documentation, Claims Evaluation, Coaching, Coaching Individuals, Coaching Others, Communication, Compliance, Continual Improvement Process, Cost Estimates, Critical Thinking, Customer Centricity, Customer Centric Solutions, Employee Coaching {+ 7 more}
Compensation
Compensation offered for this role is $59,800.00 - 105,910.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Ěý
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Ěý
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This job is responsible for ensuring consistency of estimating practices for , the Good Hands Repair Network repair facilities, and compliance to best practices. The individual conducts physical and/or virtual re-inspections and analyzes complex estimates prepared by Allstate or the Good Hands Repair Network shops.
Allstate Benefits:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater you’ll enjoy a Total Rewards package that includes:Ěý
- Competitive pay with needed support for continuous development and career advancement.Ěý
- Flexibility in scheduling and a time off policy that helps support your work/life balance.Ěý
- Initial and ongoing training to get you proficient in your new roleĚý
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.Ěý
Ěý
Company Car:ĚýYou may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.
A day in the life of a GHRN Quality Evaluator, and what it takes to do the job:
As a GHRN Quality Evaluator, your primary responsibility is to ensure consistency in estimating practices across GHRN and Total Loss. You'll conduct physical and/or virtual reinspection’s and analyze complex estimates prepared for Allstate. With the physical reinspection's, there may be a requirement of up to 20% travel.
Ěý
In addition to assessing coverage, liability, and damages, you will provide exceptional customer service throughout the day. Customer and shop communication will take place through different channels, including voice calls, email, text messages and/or in person at shops. Using innovative platforms and tools, you will engage in negotiation processes to ensure quality estimating and file handling. Recommends repairs and estimate/methodology corrections. Reports on reinspection results to ensure vendors and technicians are following Allstate guidelines, procedures process compliance. Consults with leadership regarding inspection or file review results. Assists the Claims organization with calibration activities.
Job Summary:
- The Customer Service ExpertĚý–you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Auto property damage claim. You lead with empathy, always.
- The InvestigatorĚý– you’ll confidently and independently investigate auto property damage claims by performing detailed reviews of damage and provides information on reinspection results to ensure vendors and technicians are following Allstate specific guidelines and procedures.
- The Effective CommunicatorĚý– you’ll use phone, emails and sometimes even video chat with shops to help them through a fast, fair, and easy claims and repair process. Researches and responds to complex shop communications, concerns, conflicts, or issues. Developing and maintaining partnerships with vendor shops will require you to apply your learned knowledge and communication skills.
- The NegotiatorĚý– In accordance with all legal and business standards methodologies, you will evaluate and negotiate claims and repair processes with vendor shops. During negotiations, you will incorporate tactics to handle challenging and complex situations.
- The Problem SolverĚý– Your sharp critical thinking skills will be put to use in a fast-paced environment as you work with multiple tools, including estimating platforms, analysis reports, and standard processes. Using your well-honed communication skills, you'll be able to coach others to adhere to industry standards and company best practices, and continuous improvement.Ěý
Ěý
This position will require up to 20% travel when physical re-inspections are required.
When you work from home, you’ll need:
- a home office – a dedicated workspace in your residence that is private and free from distractions
- a minimum internet bandwidth of 50 MB down/5 MB up
- appropriate work surface and seating
Ěý
- Minimum two years' experience in estimating auto damage in (CCCOne) platform and a strong auto damage analysis background is required.Ěý
- Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred.
- Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
- Ability to work independently and remotely, while managing time efficiently.
- Familiarity with insurance policies, coverage, and repair processes.Ěý
- Strong critical thinking and problem-solving skills to evaluate and negotiate auto property damage claims successfully.
- Knowledge of innovative tools and platforms for effective claims evaluation.Ěý
Ěý
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
Notice of Licensing Requirement:
- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. ĚýIf applicable, you will be required to secure license(s) within 60 days of hire.
- If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.
- Sign-on Bonus: You may be eligible for a $1000 Licensing Sign on BonusĚýif you have the applicable active licenses needed for this role. ĚýThis could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.
Ěý
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.ĚýPlease note, you may be required to attend 1-week of training that will take place in Wheeling, IL.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
#LI-BH3
Skills
Analytical Decision Making, Analytical Decision Making, Analytical Review, Analytical Thinking, Analytics Insights, Audit Management, Audit Management Systems, Auto Collision Repair, Auto Insurance, Automobile Accidents, CCC ONE, Claims Administration, Claims Documentation, Claims Evaluation, Coaching, Coaching Individuals, Coaching Others, Communication, Compliance, Continual Improvement Process, Cost Estimates, Critical Thinking, Customer Centricity, Customer Centric Solutions, Employee Coaching {+ 7 more}
Compensation
Compensation offered for this role is $59,800.00 - 105,910.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Ěý
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Ěý
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
