Allstate
Auto Total Loss Claims Service Leader – Remote
Posted on Dec 19 Texas, TX 58 views
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Auto Total Loss Claims Service Leader is responsible for providing our customers exceptional claims and service while managing and motivating ten to fifteen adjuster staff to achieve inspired levels of performance and expert execution of required claim processes (supporting Virtual Triage Adjusters). This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities:
• Reviews employee work quality and interactions with customers through conducting sit-alongs and file reviews
• Defines, analyzes, and tracks department, section, and/or unit measures
• Analyzes unit reports and supports the achievement of business unit objectives
• Oversees the resolution of highly complex customer conflicts or issues
• Oversees the negotiation of highly complex claim settlements
• Oversees response to highly complex arbitrations contentions
• Manages and oversees performance of vendors
• Frequently participates in special projects as a subject matter expert
Functional Skills:
• Applies highly advanced knowledge of insurance policy, coverage, and regulation
• Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis
• Applies highly advanced negotiation and/or arbitration skills
• Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Has and maintains all appropriate licenses and registrations for the role per state requirements
Qualifications:
• 5+ years of Auto Technical and Total Loss experience
• Bachelor's degree preferred
• Leadership related experience is a plus
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
Skills
Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction
Compensation
Compensation offered for this role is $74,240.00 - 134,060.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The Auto Total Loss Claims Service Leader is responsible for providing our customers exceptional claims and service while managing and motivating ten to fifteen adjuster staff to achieve inspired levels of performance and expert execution of required claim processes (supporting Virtual Triage Adjusters). This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention.
Key Responsibilities:
• Reviews employee work quality and interactions with customers through conducting sit-alongs and file reviews
• Defines, analyzes, and tracks department, section, and/or unit measures
• Analyzes unit reports and supports the achievement of business unit objectives
• Oversees the resolution of highly complex customer conflicts or issues
• Oversees the negotiation of highly complex claim settlements
• Oversees response to highly complex arbitrations contentions
• Manages and oversees performance of vendors
• Frequently participates in special projects as a subject matter expert
Functional Skills:
• Applies highly advanced knowledge of insurance policy, coverage, and regulation
• Applies highly advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies highly advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies highly advanced knowledge of problem-solving and preparation of complex reports for analysis
• Applies highly advanced negotiation and/or arbitration skills
• Applies highly advanced conflict management and problem resolution skills in managing internal and external customer relationships
• Has and maintains all appropriate licenses and registrations for the role per state requirements
Qualifications:
• 5+ years of Auto Technical and Total Loss experience
• Bachelor's degree preferred
• Leadership related experience is a plus
Notice of Licensing Requirement:
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
This position is not available for Puerto Rico, California, Alaska, and Hawaii residents.
Skills
Claims Resolution, Conflict Management, Management Reporting, Relationship Building, Training Instruction
Compensation
Compensation offered for this role is $74,240.00 - 134,060.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
