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At Allstate, great things happen when our people work together to protect families and their belongings from life鈥檚 uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers鈥� evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.听

Job Description

The CAT Claims Service Leader is responsible for serving as an integral member of the Claims Service Area (CSA) staff to assist in operations and coordination of CSA level oversight and activities including customer satisfaction, loss management and expense management objectives. Acts as CSA liaison with Home Office, CSA leaders and field employees. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual provides mentoring and coaching to the team.

A day in the life of a CAT Claims Service Leader:

• Empowers staff to empathically meet the needs of their customers by providing them exceptional customer service through their claims process
• Celebrate accomplishments upon review of customer stat reviews and develop action plans when needed
• Provide a helpful working environment to employees and encourage the understanding around business unit objectives, results and processes
• Support continuous development to assist the employee in pursuing their career goals
• Lead staff effectively using various performance management techniques including check points, goal setting and PDS's
• Quickly assess, address demand and capacity and pivot hourly to drive team results and meet customer expectations
• Make quick, confident decisions and re-evaluate as new information comes in
• Follow company, state and federal compliance rules and regulations while ensuring compliance across the business unit
• Address training needs in business unit and provide coaching and mentoring continuously
• Problem solving and contributing to team goals by sharing ideas and opinions
• Calibrate and partner with other leaders within the organization to drive results and move claims to closure
• Flexibility to work in a variety of environments independently, withing a team, face to face and virtually

You're a great match for this role if you:

• Have prior experience working in or leading a group of staff in property
• Have 3 years prior experience using Xactimate estimating software (Level 3 certification preferred)
• Can work on complex assignments and apply analytical problem soling methods
• Are skilled in negotiations and/or arbitrations and can teach others
• Work on continuously improving processes and procedures and encourage the same with your staff
• Value providing an effortless customer service experience
• Are organized and able to multi-task in a fast paced environment
• are known for being organized and accountable
• Are known for clear and professional communication both written and verbal
• Have a bachelors degree and/or prior leadership experience
• Being bilingual and/or having prior military experience is a plus

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Schedule and Hiring Locations:

• The selected incumbent will be required to work Monday-Friday with the potential for rotational weekends and CAT hours when needed.听
• This position is not available for California, Alaska, Hawaii, Washington or Puerto Rico residents.

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• 听If required, the Hiring Manager will work with you along with the Centralized Licensing Team to ensure that you are properly licensed.听

Skills

Analytical Thinking, Coaching, Customer Satisfaction, Hiring, Leadership, Performance Management (PM), Process Improvements, Property Claims, Xactimate

Compensation

Compensation offered for this role is $74,240.00 - 134,060.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn鈥檛 just a job 鈥� it鈥檚 an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. 听

You鈥檒l do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we鈥檝e proven that Allstate empowers everyone to lead, drive change and give back where they work and live.听

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click 鈥溾�� for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click 鈥溾�� for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the 鈥淓EO is the Law鈥� poster click 鈥溾��. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click 鈥溾��. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company鈥檚 policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee鈥檚 ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.