Allstate
Adjuster Express CIU Coverage Analyst
Posted on Dec 30 Florida, FL 183 views
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Ěý
Job Description
Under general supervision, you will be responsible for investigating auto coverage issues and Errors & Omissions claims. This includes, researching, analyzing, and interpreting policy language, conduct interviews and determine or deny coverage based on the outcomes of the investigation. You will set customer expectations, communicates timelines for investigation, and explains applicable laws and coverages, all while delivering compassionate service that is fast, fair, and easy, to ensure customer retention. You must be capable of working independently, prioritizing responsibilities, managing the own workload and also consistently meets band level behaviors, production, quality, and/or customer service goals.
What will you do?
Ěý
• Researches and responds to complex customer communications, concerns, conflicts, or issues
• Meets or communicates directly with Agents
• Summarizes documents and enters claim system notes
• Investigates policy coverage through conducting customer, contractor, witness, or service provider interviews, reviewing policy and other contractual wording, analyzing loss facts and damages, and researching and understanding applicable state statutes
• Documents a claim file with notes, evaluations, and decision-making process
• Leads training sessions for the team
• Uses advanced knowledge and skill, including knowledge of policy and coverage, and property damage evaluation information systems to perform work duties and assist less senior employees
• Researches and responds to Department of Insurance and other regulatory questions
Ěý
If you're up to the challenge, here are some of the qualifications you'll need to apply:
Ěý
• Bachelor’s degree preferred
• Coverage handling experience a plus
• Express knowledge preferred
• Excellent written and verbal communication with a passion for helping others
• Ability to investigate, evaluate, negotiate, and settle complex claims
• Strong organizational and computer skills
• Persistence and ability to work through and solve problems
• Ability to use the internet, Microsoft office, and navigate between multiple applications
• Bilingual and military candidates are strongly encouraged to apply
• Flexible schedule and ability to work some holidays
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Ěý
Skills
Claims Processing, Complex Claims, Customer Centricity, Decision Making, Estimatics, Organizational Skills, Policy Interpretation
Compensation
Compensation offered for this role is $40,000.00 - 66,227.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Ěý
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Ěý
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
Under general supervision, you will be responsible for investigating auto coverage issues and Errors & Omissions claims. This includes, researching, analyzing, and interpreting policy language, conduct interviews and determine or deny coverage based on the outcomes of the investigation. You will set customer expectations, communicates timelines for investigation, and explains applicable laws and coverages, all while delivering compassionate service that is fast, fair, and easy, to ensure customer retention. You must be capable of working independently, prioritizing responsibilities, managing the own workload and also consistently meets band level behaviors, production, quality, and/or customer service goals.
What will you do?
Ěý
• Researches and responds to complex customer communications, concerns, conflicts, or issues
• Meets or communicates directly with Agents
• Summarizes documents and enters claim system notes
• Investigates policy coverage through conducting customer, contractor, witness, or service provider interviews, reviewing policy and other contractual wording, analyzing loss facts and damages, and researching and understanding applicable state statutes
• Documents a claim file with notes, evaluations, and decision-making process
• Leads training sessions for the team
• Uses advanced knowledge and skill, including knowledge of policy and coverage, and property damage evaluation information systems to perform work duties and assist less senior employees
• Researches and responds to Department of Insurance and other regulatory questions
Ěý
If you're up to the challenge, here are some of the qualifications you'll need to apply:
Ěý
• Bachelor’s degree preferred
• Coverage handling experience a plus
• Express knowledge preferred
• Excellent written and verbal communication with a passion for helping others
• Ability to investigate, evaluate, negotiate, and settle complex claims
• Strong organizational and computer skills
• Persistence and ability to work through and solve problems
• Ability to use the internet, Microsoft office, and navigate between multiple applications
• Bilingual and military candidates are strongly encouraged to apply
• Flexible schedule and ability to work some holidays
Notes:
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. Ěý
Skills
Claims Processing, Complex Claims, Customer Centricity, Decision Making, Estimatics, Organizational Skills, Policy Interpretation
Compensation
Compensation offered for this role is $40,000.00 - 66,227.50 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. Ěý
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.Ěý
Good Hands. Greater Together.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
