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The Role

As the Facilities Services Specialist you will ensure that appropriate processes and tools are in place to support the efficient and effective delivery of the following services:

• Reception; Conference/meeting room logistics


• Conference/meeting room organization; Catering & Food Service


• Back office – Print, Production & Mail services


• General Facilities – supporting needs to office around environmental conditions, Safety, Security & Occupational Health


• Information Technology smart hands; AV subject matter expert


• Incident Management


• Ensure Front of House guidelines are utilized introducing processes and services which ensure consistently high standards of presentation in the reception and conference center – supported by proactively developing and analyzing service metrics as appropriate


• Work closely with key contacts in each business to ensure the Facilities support services provided meet requirements


• Work closely with Facilities Services Management to ensure we are aligned in our identification of IT business needs and development of solutions, which rely on technology such as audio/visual support, VC hybrid meeting support, conference and meeting room booking


• Work closely with Facilities Services Management to understand agile working and assist in supporting colleagues on agile working best practices. Act as the Subject Matter Expert providing local support of the technology and tools utilized for this initiative


• Work other Facilities Services colleagues to actively reduce the costs of supplies and services provided by Facilities Services – with emphasis on catering/meeting room supplies and services


• Process invoices and manage purchasing card reconciliation


• Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company.

The Requirements

Operations Experience

• Minimum of 3 years’ hands-on operations experience or management in, conference/meeting logistics, reception, catering and audio-visual services within a client-focused professional Services, corporate conference center or hospitality environment


• Customer service orientation to develop relationships with key contacts within the business; strong desire to deliver value-added support to external and internal clients


• Ability to work autonomously with critical thinking and decision-making ability. Ownership and accountability at all levels. Communicating a clear stance on key issues


• Success in the implementation of Front of House guidelines, including reception, conference/meeting room logistics, catering and audio-visual processes, procedures that drive efficiency and service excellence


• Strong written and verbal communication skills used to effectively facilitate the understanding of a full range of views to develop firm-wide support for business initiatives


• Recognized as a positive change agent in response to changing business dynamics and support requirements


• Proven strength in building positive working relationships with local/geography/regional colleagues.


• Effective influencing skills and ability to assist key stakeholders in reaching satisfactory resolutions


• Demonstrated experience with cross-functional teams

Other Requirements

• Proven analytical, organizational, and project management skills


• Proven problem solving and decision-making skills used to respond to the needs of diverse stakeholders.


• Willingness to participate in daily hands-on room set-up, break-down, clean-up. Ability to lift at least 30 lbs.


• Flexibility to work outside of normal working hours periodically


• Proficiency in the use of technology (e.g., MS Office) and Audio Visual equipment


• Previous experience in high volume conference center, hotel, or professional firm


• College/University degree preferred


• Assist the Facilities Management on ad-hoc projects as required to ensure the consistent delivery of services


• Advocate and role model the WTW Values


• Assist in the implementation of the firm’s security policies and procedures, thereby reducing operational risks in the office

EOE, including disability/vets

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is 63,000 – 65,000 USD.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits:

  Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)



• Leave Benefits:

  Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave).



• Retirement Benefits:

  Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.